Crisis Program (Energy Assistance)

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Crisis Program (Energy Assistance)

EAP Crisis benefits are used to prevent shut-offs, reconnect natural gas or electric services and provide additional delivered fuel in emergency situations.

To be eligible for assistance with Crisis assistance you must:

  • Be EAP eligible
  • Have received a Primary Heat benefit that did not resolve the emergency
  • Be occupying the dwelling at the time Crisis is requested
  • Have one of the following Crisis reasons:
    • Heat or electricity is shut off
    • Heat or electricity disconnection notice
    • Less than 20% in fuel tank and a refusal to deliver
    • Senior past due or current energy bill

If you are eligible for this program and are experience an emergency please call.  We can help! Please call your MVAC County office or email

For more information on the EAP Crisis Program please see our FAQs below.

Here is more resource information on the Cold Weather Rule and  legal help

Frequently Asked Questions

Yes, unless you take steps under the Cold Weather Rule to protect yourself. You must contact your utility company to apply for protection from having your heat shut off. This is true for all residential customers, including families with young children and senior citizens.

All utilities must follow some level of the Cold Weather Rule. Rate-regulated utilities (Xcel Energy, Centerpoint Energy, Minnesota Power, and others) must follow a more expanded rule than municipal utilities and electric cooperatives. There are separate laws that have similar protections for municipal and electric cooperative customers. Delivered fuels, such as fuel oil, propane and wood are not covered.

The CWR regulates the conditions under which gas and electric utilities may disconnect residential service in the winter (from Oct. 1 to Apr. 15). The CWR requires that ratepayers who have difficulty paying heating bills contact their utility to work out a mutually acceptable payment plan to preserve service. The type of plan available depends on your household income level.